Emergency Water Lines Map

• Before booking: complete or renew your SIRA Membership (Sira.org.au)
• Login to the water booking app via Sira.org.au and if necessary, sign the Agreement, from within the app.
• Do not wait until your tank is low or empty!
• Cancellations: a minimum 24 hours cancellation notice is required or late cancellation fee of $10.00 will be charged, plus any water metered during booking period

1. Login to the water booking app via Sira.org.au and create your booking online.
2. You will receive a confirmation email with your booking details.
3. You will receive a reminder email 30 hours before the booking and 1 hour before the booking. The reminder will include details of who has a booking before and after you.

Read the comprehensive guide online

1. Close off the main line valve past your standpipe to block water and maximise flow into your tank.
2. Connect your standpipe to your tank
3. To start your booking via the app, go to sira.org.au. Alternatively, you can use the Console at the top of Bell steps to start your booking. 
4. Turn on your standpipe valve and check that water is flowing into your tank. Allow at least 15 – 20 minutes for line to charge in some areas.
5. If there is no flow, walk the main line and check all valves to locate any problems or leaks.
6. Important: any problems or leaks turn off the water via the App or the Console touch screen advise the water monitor
7. Check collection regularly at your tank against the quantity shown in the app as water metered during booking period is your responsibility.
8. When your booking is completed Finish your booking on the app via sira.org.au or via the Console, open up main line valve past your standpipe, disconnect your fitting.
9. Pay your invoice.

1. Take meter readings at start and finish of booking from correct line meter. If these meter readings are not taken, then readings reported by other bookings must be accepted.
2. Close off the main line valve past your standpipe to block water and maximise flow into your tank.
3. Turn on your standpipe valve and check that water is flowing into your tank. Allow at least 15 – 20 minutes for line to charge in some areas.
4. If there is no flow, walk the main line and check all valves to locate any problems or leaks.
5. Important: any problems or leaks turn off the main line valve at Bell and advise monitor
6. Check collection regularly as water metered during booking period is your responsibility.
7. When your booking is completed turn off your standpipe valve, open up main line valve, disconnect your fitting and take final reading at Bell from the correct meter.
8. Advise meter readings to your monitor within 24 hours to calculate litres and charge.

• First time users should locate and walk their line prior to booking – ask your neighbour!
• Lines 1, 2 and 3 are electronically metered at the top of the stairs of Bell Wharf. They are located within a box within a cage on the platform.
• The Console is located to the right of the meter box. Step onto the platform to approach the Console. Lift the flap to operate the touch display.
• Only in case the automated system is down: Main line valves are positioned on either side of platform and identified by numbered white reflector posts. Lines 1 and 3 towards Carol’s Wharf to the left of platform and Line 2 towards Cargo Wharf to the right of steps.

A complying connection to all main line standpipes is required as follows:

• 1 x 40mm (1½ inch) poly BSP female fitting (nut & tail) plus male fitting (barbed tail)
• 1 x meter braided clear polyurethane flexible pipe (food grade)
• 2 x stainless steel clamps for each end
• 1 x plug to keep the pipe clean and prevent the washer from falling out of ‘nut & tail’
• flexible pipe for a clear view of water flow, more easily managed attachment to and from standpipe and reduced strain on standpipe when turning valve on and off
• individual fittings to connect to your existing pipe system, as required
• recommended: upgrade the existing pipe to your tank to 40mm to maximise flow

For connection to be assembled ready for use call Cass Gye, or  obtain fittings from: Gainforts Plumbing and Electrical, Darley Street, Mona Vale.

• If you are having problems, turn the water off from the app or from the Console.
• Walk the line locate any issues that may stop you from receiving water, and take action if possible.
• Ring your monitor immediately to notify any problems, breaks or leaks
• Contact the next booking to advise water is turned off

Note: Repairs to the Main Line or standpipes will be actioned as soon as possible after inspection.

• If water is lost for any reason during booking period, check your flow.
•  If you finish early make make sure that your finish your booking via the app on sira.org.au or via the Console.
• When booking is finished, reset all valves to make line ready for next booking
• Disconnect fitting from your standpipe immediately after booking
• Ensure connections to standpipes comply as described

• S.I.R.A. water charge: $5 per 1,000 litres
• Online Booking fee: $5 per booking
• Booking fee for bookings via Water Monitor: $15 per booking
• Urgent Booking fee: $30. If your tank is empty or near empty and you make an urgent call to your water monitor, they may be able to rearrange existing bookings so that you can have a small emergency quantity of water. The booking fee in this situation is $30 to cover extra time and costs.
• Invoices will be sent by email – receipts will be sent by email after the payment has been processed.
• Payment must be received within 14 days
• Late fee of $10 applies to overdue payments
• Outstanding accounts: bookings will not be accepted and/or pre-payment will be required
• Cancellations: a minimum 24 hours cancellation notice is required or a late cancellation fee of $10 will be charged, plus any water metered during booking period. Cancellation can be done via the water booking app.

Click on the link in the invoice you received or log in to the water booking app via sira.org.au and pay.

• Pay with credit card
• Pay with Poli Internet Transfer (Electronic transfer straight from your account)
• Pay with PayPal (With the possibility to set up direct debit from your account)

By exception, the following methods may be accepted by Water Monitors at their discretion.

• By cash –  to be made in person to your Water Monitor DO NOT SEND CASH BY MAIL