SIRA News: New community vehicle guidelines

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EASYLINK SCOTLAND ISLAND

COMMUNITY TRANSPORT VEHICLE

Important information about using the service

·      Regular service hours are from 9 am to 7 pm, Monday to Saturday (no service on Sunday). (See Bookings for shoulder period below.)

·      Advance notice of bookings must be a minimum 30 minutes (no on-demand pickups).

·      You will be required to provide a description of the goods to be carried to the driver at the time of booking to ensure it is suitable.

·      Check availability BEFORE shopping as vehicle may be out of service for some reason.

·      Please contribute to the efficiency of the service by using these booking procedures.

Fares

·      Normal fare $15 per trip to be paid in cash at time of pick up

·      Cheques and credit cards are not accepted, and no credit is available

·      $50 and $100 notes are not accepted

Transportation of goods and people

·      A maximum of 4 passengers are allowed.

·      The vehicle will only transport shopping, luggage and small amounts of DIY, which must fit fully inside the utility tray and under the tonneau cover.

·      Our drivers are not required to lift heavy items and reserve the right to refuse to carry goods and materials if they exceed these limits or description.

·      Animals may ONLY be carried in the rear utility.

·      Children must be accompanied by a responsible adult at all times.

·      Securely packaged garbage may ONLY be carried in the rear utility. 

Disabled access

·      A step is available for access into vehicle cabin and wheelchairs can be transported in the rear utility compartment

Bookings for the shoulder period

·      Shoulder period service hours are from 8 am to 9 am and 7 pm to 8 pm, Monday to Saturday.

·      Shoulder period fares are $20.00 per trip.

·      Bookings between 8 am and 9 am MUST be requested the previous day by 6 pm.

·      Bookings between 7 pm and 8 pm MUST be requested by 6 pm.

Respect for drivers

·      Our drivers are to be treated with respect during the hiring and driving stages.

·      Drivers have the right to refuse or terminate a booking if they are threatened or bullied by a member of the community in relation to the community vehicle.

Complaints

·      If you have a complaint regarding the Community vehicle please send an email to transport@sira.org.au detailing your complaint.

Emergency services 

·      Emergency transport is free of charge to residents and/or emergency services personnel

Collection and disclosure of personal information

·      Please note that the recording of passenger names along with the details of the pick-up and set-down addresses is mandated by Transport for NSW under the funding agreement with Easylink.

·      Easylink may in turn be required to provide these personal details to Transport for NSW under the funding agreement.

How it works

·      Volunteers give their time for a 24-hour duty period – it is not a taxi service

·      During wet weather the service may be suspended due to road conditions

Funding

·      The service is supported by funding from Transport for NSW, through Easylink Community Services who lease the vehicle from Northern Beaches Council.

These guidelines are also available on the Scotland Island Community website page Community vehicle