Privacy Statement
Telstra Corporation Limited
Collection Statement
Protecting
Your Privacy
Telstra is committed to providing you with the highest
levels of customer service. This includes protecting your privacy. Telstra is
bound by the Commonwealth Privacy Act 1988, which sets out a number of
principles concerning the protection of your personal information.
Set out below is information that Telstra is required to
communicate to our customers. We recommend that you keep this information for
future reference.
Telstra
Telstra provides a range of telecommunication services, either through a
particular division within Telstra or through one of our related companies -
for example, the publisher of our directories.
Your personal information
Personal information held by Telstra may include your name, date of birth,
current and previous addresses, telephone/mobile phone number, email address,
bank account or credit card details, occupation, driver's licence number and
your Telstra PIN, username or password. We also hold details of your Telstra
services (including their status), as well as certain details about your
personal interests.
If you choose not to provide us with certain personal
information (e.g. your date of birth), we may not be able to
provide you with the services you require, or the level of service on which we
pride ourselves.
Occasionally, you may need to provide personal
information about other individuals to Telstra (e.g. about your authorised
representatives). If so, we rely on you to inform those individuals that you
are providing their personal information to Telstra and advise them that we can
be contacted for further information (see 'How to contact us' below).
How we collect personal information
Telstra collects personal information in a number of ways, including:
· directly from you, when you provide information by phone or in application
forms, or when you submit your personal details to us through our web sites
(e.g. during telstra.com registration);
· from third parties such as our related companies, credit reporting agencies
or your representatives;
· from publicly available sources of information;
· from the organisations identified below under 'When we disclose your
personal information';
· from our own records of how you use your Telstra services; or
· when legally required to do so - for example, under the Telecommunications
(Service Provider - Identity Checks for Pre-paid Public Mobile
Telecommunications Services) Determination 2000.
How we use your personal information
Your personal information may be used to:
· verify your identity;
· assist you to subscribe to our services;
· provide the services you require;
· administer and manage those services, including charging, billing and
collecting debts;
· inform you of ways the services provided to you could be improved;
· conduct appropriate checks for credit-worthiness and for fraud;
· research and develop our services;
· gain an understanding of your information and communication needs in order
for us to provide you with a better service; and
· maintain and develop our business systems and infrastructure, including
testing and upgrading of these systems.
Also, your personal
information is collected so Telstra can promote and market its services to you.
We do this to keep you informed of our products, services and special offers.
If you do not wish Telstra to promote and market its products, services and
special offers to you, please call 1800 039 059. In relation to marketing and
promotional material sent via email, we will send such material only if you elect
to receive it (i.e. opt-in) or if it is provided in response to your request.
You can indicate your opt-in preference on our web sites.
When we disclose your personal information
In order to deliver the services you require, Telstra may disclose your
personal information to organisations outside Telstra. Your personal
information is disclosed to these organisations only in relation to Telstra
providing our services to you. These organisations carry out our:
· customer enquiries;
· mailing operations;
· billing and debt-recovery functions;
· information technology services;
· installation, maintenance and repair services;
· marketing, telemarketing and door-knocking services;
· market research; and
· web site usage analysis.
Telstra takes reasonable steps
to ensure that these organisations are bound by confidentiality and privacy
obligations in relation to the protection of your personal information.
In addition, we may disclose your personal information
to:
· your authorised representatives or your legal advisers (e.g. when requested
by you to do so);
· credit-reporting and fraud-checking agencies;
· credit providers (for credit related purposes such as credit-worthiness,
credit rating, credit provision and financing);
· our related companies;
· our professional advisers, including our accountants, auditors and lawyers;
· other telecommunication and information service providers (for example, if
you obtain services from other providers, we may need to disclose your personal
information for billing purposes);
· government and regulatory authorities and other organisations, as required
or authorised by law; and
· organisations who manage our business and corporate strategies, including
those involved in a transfer/sale of all or part of our assets or business
(including accounts and trade receivables) and those involved in managing our
corporate risk and funding functions (e.g. securitisation).
Calling Number Display
Telstra's Calling Number Display facility (CND) lets persons who receive phone
calls identify who is calling them by displaying the caller's number. CND forms
part of the ordinary telephony service that you purchase from Telstra.
Unless you have chosen to block your (home or mobile)
phone number, or have a silent line, CND will usually cause your phone number
to be displayed (or logged) - locally and sometimes internationally - on a
receiving caller's phone. In other words, CND will enable the disclosure of
your phone number to receiving callers (and to other network operators) locally
and internationally, unless you take the above measures.
For further information on CND (as well as on CND
blocking), please call 13 2200.
Integrated Public Number Database
Telstra is required by law to maintain an industry-wide database of phone
numbers, known as the Integrated Public Number Database (IPND). The IPND is
used to publish public number directories, provide directory assistance,
operate emergency call services and safeguard national security. The IPND is
not used for other purposes.
To satisfy its legal obligations, Telstra is required to
provide your phone number (as well as other personal information such as your
name, address and service location) to the IPND. All other telecommunications
carriers are required to do the same.
If you have a silent line, your number will not be
published in public number directories or be disclosed by directory assistants,
even though it must be provided to the IPND for the above uses.
Telstra's web sites
Telstra provides products and services via our various web sites. When you
visit our sites, our web servers record anonymous information such as the time,
date and URL of the request. This information assists us to improve the
structure of our web sites and monitor their performance.
Telstra may use 'cookies' on various web sites. Cookies
are an industry standard and most major web sites use them. A cookie is a small
text file that our web sites may place on your computer. Usually, cookies are
used as a means for our web sites to remember your preferences. As such,
cookies are designed to improve your experience of our web sites.
In some cases, cookies may collect and store personal
information about you. Telstra extends the same privacy protection to your
personal information, whether gathered via cookies or from other sources. You
can adjust your Internet browser to disable cookies or to warn you when cookies
are being used. However, if you disable cookies, you may not be able to access
certain areas of our web sites or take advantage of the improved web site
experience that cookies offer. Further detailed information on Telstra's use of
cookies for online advertising and reporting can be obtained by visiting
www.telstra.com.au/privacy/information.htm
Telstra also collects Internet Protocol (IP) addresses.
IP addresses are assigned to computers on the internet to uniquely identify
them within the global network. Telstra collects and manages IP addresses as
part of the service of providing internet session management and for security
purposes.
Help us to ensure we hold accurate
information
Telstra takes all reasonable precautions to ensure that the personal
information we collect, use and disclose is accurate, complete and up-to-date.
However, the accuracy of that information depends to a large extent on the
information you provide. That's why we recommend that you:
· let us know if there are any errors in your personal information; and
· keep us up-to-date with changes to your personal information such as your
name or address.
If you are a subscriber to one
of our online products or services, you may change your personal details by
using the relevant facility on Telstra's web sites.
You can access your personal information
You have a right to access your personal information, subject to some
exceptions allowed by law. If you would like to do so, please let us know. You
may be required to put your request in writing for security reasons.
Telstra reserves the right to charge a fee for searching
for and providing access to your information.
How to contact us
If you have any questions in relation to privacy, please contact us on 1800 039
059 between 9.00am and 5.00pm, Monday to Friday. Please note that this number
is not for general service enquiries. Alternatively, you can write to our
Privacy Manager at Locked Bag 5782, Melbourne, VIC 8100 or by sending an email
to privacy@online.telstra.com.au
You may obtain further information on privacy matters by
visiting our web site at www.telstra.com.au/privacy
Telsta Collection Statement October 2003.
Telstra Corporation Limited ABN 33 051 775 556